CONSUMER DIRECT IS AN AGENCY THAT WORKS WITH INDIVIDUALS SELF-DIRECTING THEIR PERSONAL CARE IN THEIR HOMES AND COMMUNITIES. THIS HOTLINE IS FOR INDIVIDUALS RECEIVING CONSUMER DIRECT SERVICES TO REPORT SUSPECTED FRAUDULENT BEHAVIOR. ALL CASES OF POSSIBLE FRAUD AND PROGRAM ABUSE SHOULD BE REPORTED IMMEDIATELY. CALLERS MAY REMAIN ANONYMOUS.
The Consumer Direct Care Network considers fraud prevention, education and reporting among its most important responsibilities. Fraud is a threat to home-based health care programs in general and to quality home-based services in particular. In maintaining accountability, customer service and excellence in all programs, Consumer Direct has made fraud prevention a high priority.
Our Fraud Prevention video serves to educate and inform you and your employees about their rights, responsibilities, and the importance of your participation in both preventing and reporting Fraud. The video does not attempt to depict examples of every type of fraudulent behavior, but is intended to help care providers, clients, and families to avoid becoming involved in illegal activity. It is your responsibility to recognize the signs of fraud so that you can avoid the problem. All cases of possible fraud and program abuse should be reported immediately.
Reporting is easy, safe, and secure. You can reach us by email, phone, or mail.
Email: Please go to the Contact tab above and fill out the Email Consumer Direct form. Select “Fraud” in the Message Routing box.
Telephone: 877-532-8530 from 8:00 a.m. to 5:00 p.m. Mountain Standard Time
100 Consumer Direct Way
Missoula, MT 59808