Welcome to Consumer Direct New Mexico

We specialize in self-directed personal care and Mi Via consulting services. We make self-directed care easier to understand and attain.

Our professional and courteous staff will help you evaluate your needs and options. We manage the business-related services and most of the paperwork in our self-directed care service, including payroll and taxes.

Consumer Direct Personal Care strives to provide superior customer service and has helped thousands of people succeed in self-directing their own quality care while remaining in their homes and communities.

What is Consumer-Directed Personal Care?

Consumer-directed care is available to individuals who need personal care services in their home.

Self-directed care puts you in control, allowing you to arrange and direct your own services. You select and manage your caregiver who may be a trusted friend, neighbor or relative.

Individuals must be capable of directing their own services or arranging for a representative to act on their behalf.

Consumer-directed personal care services are available statewide. Spanish, Navajo, and Apache speaking staff are available.

Call us for more information at 1 (866) 344-2371

What is Mi Via?

Mi Via, which means “my path”, “my way” or “my road,” is New Mexico’s self-directed Medicaid Waiver program. In Mi Via, Participants direct their own services and supports with support from their Mi Via Consultant.

Mi Via Consulting Services are available statewide with Spanish Navajo-speaking staff available.

Call us for more information at 1 (866) 344-2371

Long-Term Services & Supports: A Gathering of Tribal Leaders

The Centers for Medicare and Medicaid Services (CMS) work collaboratively with American Indian and Alaska Native leaders to provide long-term services and supports (LTSS) for elders and people with disabilities. With feedback from tribal leaders, programs and services are better designed to meet the needs of local populations, while supporting the beliefs and culture of Indian Country.

Useful LTSS resources – program models, webinars, planning and assessments, and other helpful information – are available on the CMS LTSS Technical Assistance Center by clicking: go.cms.gov/aian-ltss

Our Story: Christine and David

Portrait picture of Christine and David

I was born in Cheyenne, Wyoming in ’61 and grew up in Nebraska in a small town called Maxwell. In 1979, I had a diving accident which rendered me a quadriplegic. Life with a spinal cord injury has its many challenges from being independent to becoming dependent on other individuals. Moving from home to striking out on my own highlighted the challenges I experienced. I was a high school drop-out, but after my injury I got my GED. In my thirties, I went back to school and received my Associates degree in Network Technologies. I worked for eight years at the Community College of Omaha’s IT Helpdesk department and then moved to New Mexico.

When first moving out on my own, I did not use an agency for caregiver support, but put an advertisement in the local newspaper for a live-in caregiver. However, I did use an agency for RN support to help with my catheter changes and my experience with them was positive. Then I met David Franklin, my current part-time caregiver and LPN and life partner of twenty-four years. While living in Nebraska, when he needed a vacation or had a surgery, I used an agency. It was a love/hate relationship. Having to depend on unknown people from an agency is hard and finding a person who fits your criteria and schedule can be difficult. In a nutshell, having an agency for your care is sucky!

What I like about New Mexico Centennial Care Self Direction is being independent, living in my own home, and avoiding institutional care. I can advertise in the newspaper to hire people for PT homemaker/direct support and finding people compatible with my personality is a plus. The budget allocated to me for personal care allows me to hire who I want and I am very grateful for this. I also like being able to call my Care Coordinator or Support Broker if and when an issue comes up so I can get their feedback. Self-direction in New Mexico does have its challenges. Each year I have to deal with several different agencies that do not communicate well with each other.

Hobbies: I am a bookworm and love to read.

Christine – Peer Network Member
Albuquerque, New Mexico



To learn about the Peer Network, click: Get Involved!

2014 W-2 Information

For 2014 W-2s, the IRS requires that all W-2s be mailed to employees no later than 2/2/2015. In years past the date has been January 31st, but that date is a weekend so the deadline moves to the next business day.
Additionally, The IRS has announced that they will not begin processing 2014 tax returns until 1/20/15.